FAQ & support

Email your company details to sales@edmreseller.com (see what to include) and pay your deposit. We open your account within 1 working day, and you can start creating users straight away.

Bank transfer, PayPal, cheque and cash.

For financial security we do not provide an online collection system — resellers bill their own customers directly.

Your account stays active and you can still log in and manage your customers at any time, subject to our terms of use. Creating new users and value-added features are paused until you top up, and come back as soon as you do.

No sender can guarantee 100% delivery, even with permission-based email. Every receiving mail server decides for itself whether a message reaches the inbox or is filtered as spam.

Our system reduces the chance of being wrongly filtered:

• We avoid sending many emails to the same mail server at once, so it is not mistaken for a bulk blast.
• We send from many servers with fixed IP addresses, mostly in European and US data centres.
• Recipients who add the sender's address to their contacts are much less likely to see it filtered.

List size is the maximum number of contacts a user can store. Plans are priced by list size, and you can upgrade at any time.

The monthly send limit is 4 times the list size (4:1). For example, a 1,000-contact plan can send 4,000 emails a month. The send count resets every month.

Yes — within 7 days of opening your account you can get the deposit balance refunded. After 7 days it is not refundable, but it never expires: use it at any time.

Yes. Every email sent automatically includes the items the UEMO requires, such as sender information and an unsubscribe link. Users must fill in their own details truthfully for this to hold. More on anti-spam laws.